Shipping & Delivery Policy

Operational Overview

At Dingit (https://getdingit.com/), we operate an integrated hyper-local social logistics network built specifically for couples, close friends, and everyday thoughtful gestures.

This Shipping & Delivery Policy outlines the operational rules, estimated transit timelines, delivery fee structures, and fulfillment protocols governing items ordered via our mobile application and platform.

Serviceable Locations & Coverage

Dingit provides hyper-local delivery services across selected metropolitan areas, cities, and postal codes in India.

• Pin-Code Validation: When opening the Dingit mobile app, our location serviceability engine automatically checks whether your current or selected address falls within an active fulfillment zone.
• Store-to-Door Service Radius: For Ding Eats, restaurants and merchant kitchens are shown based on maximum delivery radials (typically within 5 to 10 kilometers) to ensure food arrives piping hot and fresh.
• Expanding Zones: If an address is currently unserviceable, our app will notify you transparently before you can add items to your basket.

Delivery Timelines & Schedules

We offer two primary fulfillment models based on the module you are ordering from:

Estimated arrival times (ETA) are dynamically calculated based on current restaurant preparation loads, available fleet riders, and live GPS transit traffic, and are clearly displayed on your screen before payment.

Shipping & Delivery Charges

Delivery charges are computed based on:

• Base Delivery Fee: Starting from ₹20 to ₹40 covering baseline transit within 2 to 3 kilometers.
• Distance Surcharge: A modest incremental rate per additional kilometer beyond the standard radius.
• Surge Pricing (Weather / High Demand): During heavy rains, festive rush, or late-night hours, a temporary surge charge may apply to compensate delivery riders working under difficult conditions. Surge pricing is always explicitly highlighted before checkout.
• Free Delivery Promotions: Certain partner restaurants or orders exceeding specified basket thresholds (e.g., above ₹499 or ₹999) may qualify for free delivery promotions.

Live Order Tracking & Status Updates

Dingit keeps you informed at every milestone of your delivery:

• Order Confirmed: Transmitted immediately to the merchant kitchen.
• Preparing / Cooking: Merchant has accepted and begun packaging your order.
• Rider Assigned: A verified delivery executive is en route to the merchant.
• Out for Delivery (Live GPS): You can watch the rider's real-time movement on an interactive map in the app with an active countdown.
• Arrived / Ding: An arrival notification alert is pushed to your device as the delivery partner reaches the destination address.

Delivery Process & Customer Availability

To ensure timely drop-offs:

• Contact Protocol: Upon arrival, the delivery executive will ring your door chime and/or place up to two phone calls to the contact number provided during checkout.
• Waiting Period: Delivery partners will wait at the delivery location for up to 10 to 12 minutes. If the customer or recipient remains unreachable and no alternate instruction (e.g., "Leave with security guard") is given, the order may be marked as delivered or cancelled, and no refund will be provided for perishable food orders.
• Contactless Delivery: Customers can select "Leave at door" or "Leave with security" at checkout for fully contactless delivery.

Weather Delays & Force Majeure

While we take great pride in speedy arrivals, safety is paramount. In conditions involving severe monsoons, water-logging, active cyclones, public curfews, or road blockages, delivery times may be extended to safeguard our riders. In such events, our app will proactively notify you of adjusted delivery windows, and you will have the option to cancel for a 100% refund if the delay exceeds 60 minutes.

Logistics & Delivery Support

For real-time delivery queries or issues regarding a dispatched order: